Terms of Service

1. Acceptance of Terms

Welcome to CIsland Chauffeur Services ("we," "our," or "us"). By accessing or using our website cisland.vip and booking our chauffeur services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Service Description

CIsland Chauffeur Services provides professional chauffeur and transportation services in Sri Lanka. Our services include:

• Point-to-point chauffeur transportation
• Airport transfers
• City tours and excursions
• Automated booking confirmations and updates via WhatsApp Business

All bookings are subject to availability and confirmation. We reserve the right to refuse service at our discretion.

3. Booking and Payment

3.1 Fare Estimates

Fare estimates provided on our website are approximate and based on the information you provide (pickup/drop-off locations, date, time). Final fares may vary based on:

• Actual route taken
• Traffic conditions
• Waiting time
• Additional stops
• Toll fees or parking charges

3.2 Booking Confirmation

Your booking is not confirmed until you receive a confirmation message from us via WhatsApp. We will review your booking request and confirm availability within a reasonable timeframe.

3.3 Payment Terms

Payment terms will be communicated during the booking confirmation process. We accept:

• Cash payments
• Bank transfers
• Other payment methods as agreed upon

3.4 Cancellation Policy

Cancellations must be made by contacting us directly via WhatsApp or phone. Cancellation fees may apply depending on the timing of cancellation:

• More than 24 hours before scheduled pickup: No charge
• 6-24 hours before scheduled pickup: 50% of estimated fare
• Less than 6 hours before scheduled pickup: 100% of estimated fare
• No-show: 100% of estimated fare

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when making bookings
• Be present at the pickup location at the scheduled time
• Treat our chauffeurs and vehicles with respect
• Comply with all applicable laws and regulations
• Not engage in any illegal activities during the trip
• Be responsible for any damage to the vehicle caused by you or your party
• Ensure the number of passengers and luggage does not exceed vehicle capacity

5. Prohibited Conduct

The following behaviors are strictly prohibited:

• Being under the influence of alcohol or drugs to the extent that it impairs safety
• Smoking in the vehicle
• Harassment, abuse, or threatening behavior toward the chauffeur
• Damaging or vandalizing the vehicle
• Engaging in any illegal activities
• Bringing prohibited items (weapons, illegal substances, etc.)

We reserve the right to terminate service immediately if you engage in prohibited conduct, without refund. Additional charges may apply for cleaning or damage.

6. Vehicle Capacity and Limitations

Our standard vehicle is a Honda N-Box with the following capacity:

• Maximum Passengers: 4 persons
• Maximum Luggage: 2 standard suitcases

If your party or luggage exceeds these limits, please contact us in advance to arrange alternative transportation. Bookings that exceed vehicle capacity may be cancelled without refund.

7. WhatsApp Communication

By submitting a booking request through our website, you explicitly consent to receive service-related communications via WhatsApp, including:

• Booking confirmations with trip details and navigation links
• Trip reminders and updates
• Service-related notifications
• Responses to your inquiries

Important: We will only use WhatsApp for service-related communications. We will not send marketing messages or spam. You can opt out of WhatsApp communications at any time by contacting us directly, though this may affect our ability to provide certain services.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy to understand our data practices.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• We are not liable for delays caused by traffic, weather, or other circumstances beyond our control
• We are not responsible for personal belongings left in the vehicle
• Our total liability for any claim shall not exceed the amount paid for the specific service

We maintain appropriate insurance coverage for our vehicles and operations as required by Sri Lankan law.

10. Indemnification

You agree to indemnify and hold harmless CIsland Chauffeur Services, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your conduct during the trip
• Any damage you cause to the vehicle or property

11. Insurance and Safety

We maintain comprehensive vehicle insurance and valid operating licenses as required by Sri Lankan transportation regulations. However:

• Passengers are advised to maintain their own travel insurance
• Personal belongings are the passenger's responsibility
• We are not liable for personal injuries except where caused by our negligence

12. Disputes and Complaints

If you have any complaints or concerns about our service, please contact us immediately:

We are committed to resolving any issues amicably. Most disputes can be resolved through direct communication.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CIsland Chauffeur Services regarding the use of our services.

17. Contact Information

For questions about these Terms, please contact us: